We offer three levels of support contract for our customers. In addition to the options below we can also offer bespoke agreements for individual client requirements.


Basic cover including all labour and callout charges - no parts


All parts, labour all callout charges included


As Platinum but with 2 planned preventative service visits per annum

The first 12 months of a Concept Fire and Security installation are covered by onsite warranty, including unlimited telephone support. After 12 months we offer a Maintenance Contract on the service levels shown above.